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Description
Overview
Pacific Angels Home Care, located at 9515 Soquel Dr #213, Aptos, CA 95003, is a locally-owned, non-medical in-home care service provider serving Santa Cruz and Monterey County. Founded by Susana Diaz, who has over 20 years of experience as a professional caregiver, the company offers personalized care tailored to meet the unique needs of each client.
Pacific Angels Home Care provides a comprehensive range of services, including companionship, personal care, light housekeeping, meal preparation, and specialized care for Alzheimer’s and dementia patients. Their caregivers are trained professionals who undergo rigorous background checks and training to ensure they provide high-quality care. The company emphasizes a holistic approach, focusing on physical, emotional, and social well-being.
Core Services and Specializations
- Companionship Care: Includes activities like conversation, going on walks, and engaging in hobbies to prevent loneliness.
- Personal Care Services: Assistance with bathing, toileting, dressing, and grooming.
- Household Chores: Support with light housekeeping and laundry.
- Meal Preparation: Assistance with cooking and meal planning.
- Transportation Services: Provides transportation to appointments and social events.
- Alzheimer’s and Dementia Care: Specialized care for those with cognitive impairments.
- 24/7 Support: Available to assist clients and their families around the clock.
- Respite Care: Temporary relief for family caregivers.
- Hospice Support: Complementary care for those in hospice.
Key Features:
- Customized Care Plans: Each client receives a personalized care plan tailored to their needs and preferences.
- 24/7 Support: Available to assist clients and their families around the clock.
- Specialized Training: Caregivers are trained to assist Alzheimer’s and dementia patients.
- Locally Owned: Ensures personalized service and community involvement.
- Flexible Scheduling: Offers flexible care options to accommodate different needs.
Client Feedback
Client feedback for Pacific Angels Home Care is mixed. One review on Caring.com expresses dissatisfaction with the agency’s claims of being certified and bonded, noting that caregivers were unprepared to handle dementia care and lacked courtesy towards the client2. However, testimonials on their website and Yelp reviews highlight the compassionate nature of the team and their commitment to providing loving care56. For example, one client appreciated the responsiveness and caring nature of the caregivers.
Employee Feedback
While specific employee feedback is not widely documented, Pacific Angels emphasizes a culture of respect and support for its caregivers. The organization values its caregivers as integral to delivering high-quality care and ensures they are well-trained and supported in their roles.
Community Presence
Pacific Angels Home Care is actively involved in the Aptos community, serving as a trusted resource for seniors and families navigating home care challenges. Their commitment to quality care has earned them recognition as a local provider of in-home care services.
Pricing
Pricing for Pacific Angels Home Care services varies based on the level of care required and the number of hours needed. The company offers a free consultation to provide an accurate quote for services, which can include companionship, transportation, and specialized care
Conclusion
Pacific Angels Home Care in Aptos, CA, stands out as a provider of personalized in-home care services, offering a range of non-medical support for seniors and individuals with disabilities. With a strong focus on compassion, reliability, and community involvement, Pacific Angels provides families with trusted care solutions, helping them navigate the challenges of aging and disability with dignity and independence. However, the quality of service can vary, and some clients have reported mixed experiences with caregiver quality and communication.